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Service will be complete by latest 5PM on the date of service selected. However, often times the service will be complete before then. If you would like to ensure service is completed before 5PM, we offer an expedited option that will ensure work is completed before 12PM CT on the service date.

We recommend putting your equipment outside of your home in location that is not visible to the street (e.g., outside of your side/back door, behind your detached garage, etc.). Your equipment will need to be tagged with the "Mobile Hockey" equipment tag that we will give to you after your initial visit. This is to help ensure we are not servicing the wrong piece of equipment.

If you forget to leave your equipment outside, we will call you at the number listed on your account when we arrive at your home. There will be a 5 minute grace period for you to call back to give us equipment if you are in the area. After the 5 minute grace period is up, your service will be forfeited with no refund.

Yes, you can reschedule service dates up to 24 hours before the date of service (e.g., if you have selected Tuesday 5PM service, you can reschedule up to 5PM on Monday)

You can schedule service up to 24 hours before the date of service (e.g., if you would like service on Thursday 5PM, you can schedule through 5PM on Wednesday)

Yes, you will get charged regardless of scheduling while you have a subscription in place.

Monthly/weekly subscriptions will be charged on a monthly/weekly basis on the day you began service. Your subscription will be valid through the remaining days of the month/week after subscriptions are cancelled and charging will cease after that.